Join the Team
At LOYALTY Credit Union, we believe in providing our members with the best products and services available. We also firmly believe that in order to be a leader in our industry, we must provide a progressive, challenging, and rewarding work environment for our employees. We invite interested job seekers to apply to join our LOYALTY CU team.
LOYALTY CU is an equal opportunity employer and, in compliance with all federal and state civil rights laws, makes every effort to employ and promote the most qualified individuals without regard to race, color, religion, sex, national origin, age, handicap, disability, veteran status, marital status, or any other protected class.
Member Service Representative II
Location: Panama City
Responsible for assisting members with the opening, maintaining, and closing of all types of credit union accounts in accordance with members’ needs. Must have a thorough knowledge of all credit union products, services, and processes combined with a “caring-helpful” attitude to ensure a positive member experience. Periodically will be required to perform all duties and responsibilities of a MSR l-Teller as needed.
Responsibilities:
Demonstrates mastery of and periodically performs all duties and functions of a MSR I-Teller.
Opens new accounts and answers all questions concerning credit union products and services.
Trains new hires on MSR I and II responsibilities as needed.
Completes direct deposit or payroll deduction requests.
Reviews share account cards for completeness and accuracy.
Compose member correspondence as necessary.
Cross sells all products/services of the credit union in accordance with members’ needs utilizing service and sales training standards.
Assists members with problems they may encounter with these products/services or direct them accordingly.
Processes check orders for members.
Redeems US savings bonds.
Assists in the inventory and balancing of money orders, cashier checks, and gift cards.
Reports to the Branch Manager or his/her designee any discrepancies or outages.
Assists Branch Manager and/or Assistant Branch Manager with maintaining and balancing the front vault daily.
Processes IRA accounts/forms with knowledge and accuracy.
Cross-trains in the loan department to advance to MSR III.
If at assigned branch: process daily maintenance of certificate of deposit maturities – work deceased member accounts – complete all IRA Coordinator’s responsibilities – complete initial online membership application responsibilities.
All other duties assigned Management.
Member Service Representative I (Teller)
Location: Tallahassee, Crawfordville, Panama City
Responsible for accurately and promptly assisting members, maintaining good member relations, and handling all monetary transactions in a professional and courteous manner.
Responsibilities:
Greets all members and visitors, helps, and directs to other employees if their services are required.
Provides prompt, accurate, professional, and friendly service to all members and visitors.
Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
Cashes checks and disperses money, if requested, after verification of signatures and member balances.
Enters members’ transactions into computer and on adding machine to record transactions, issues computer generated receipts, and places appropriate holds on accounts to prevent potential losses to the credit union.
Processes all mail and night depository transactions.
Reports any problems or concerns of the members directly to the Assistant Branch Manager or Branch Manager.
Sells cashier checks, money orders, and repurchase checks.
Balances cash drawer daily and reports any outages immediately.
Keeps workstation clean and organized.
Cross sells all credit union products/services in accordance with member needs, as well as service and sales training standards.
Completes verification of deposits.
All other duties assigned by Management.
Open An Account
Come in today and meet our amazing team of member service representatives.
Savings Accounts
Saving up for that summer vacation? Need an account to make deposits in preparation for your annual property taxes?
Education & Security
Did you know that LOYALTY Credit Union offers free financial counseling?